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Customer Ratings & Reviews for Spectrum Insurance Agency, Inc

16 Reviews | Leave a Review

We have had Our Home, Auto, and Business Insurance with Spectrum for over 30 years ~ and it is always a privilege to work with them ~ Recently I had a parking lot accident. Generally they are tricky as to who is at fault. Eve Whitaker took the bull by the horns and found the other driver responsible. She is simply a joy to work with. Knowledgeable and personable. The extra "courtesy calls" were appreciated as well ~ Through the years we have worked with Phil Thompson, Maria Salinas, Jimmy Rozinsky and of course Bruce Graham. It is comforting to know the entire Agency is here for us . . . and ready to go to bat on Our behalf. I give them the highest marks on all levels of service.

We've been getting our home and auto insurance from Phil at Spectrum Insurance in Rockford for over eleven years. Phil has taken great care of us and helped when we really needed it. thanks for always coming through for us Phil!

I was introduced to Spectrum Insurance Agency by a friend 2 years ago and it's one of the best decisions I've ever made. The customer service is prompt and always beyond what my expectations are. Phil Thompson has always been able to answer my questions and make me feel like I'm more than just another account. If you are looking for the best in insurance, look no further!

Wow, we have been through Spectrum Insurance for the last few years and Eve Whitaker has truly been amazing. Having gone through renting, buying a house, claims from an auto accident, buying 3 cars, all in the last 3 years lets just say this insurance company has made life easy! Can't say enough about the friendliness, genuine care, knowledge level and timeliness of Eve! Thank you so much!

It has been so nice and super simple working with Eve! She has done a great job and gone out of her way to make sure my family and I got everything completed at the correct time!

I love working with Eve, she is very nice and helpful. I am happy with your customer service.

I have worked with Spectrum for the five plus years. The staff has always been on top of all our needs. Easy to work with and very informative. They work to make sure you are getting not only what you need but the best quality for the dollar. Great people!

I use Spectrum for both business and personal insurance and highly recommend them in both areas. Phil Thompson & Eve Whitaker have helped me out many times on the personal side. Bruce Graham, Jimmy Rozinsky and Brandon Latino get personally involved with our business insurance to drive improvements to help lower our costs. Most of all, they are big enough to handle our business but small enough to always be available when we need them. Tom Busse President Rockford Toolcraft, Inc. Rockford, IL

I have been doing business with Phil Thompson for over 20 years and he has saved me hundreds of dollars over the years. I have referred numerous people to him and I've never heard a negative response. He has always been there for questions and has helped me through the claim process on several occasions. I would recommend Phil to anyone looking for auto or homeowners insurance. He certainly knows his stuff.

We have been with Spectrum for over 30 years and have received nothing but great service. Our agent Phil Thompson is great - friendly, responsive and always there to help with whatever our insurance needs are. I would highly recommend both the agency and Phil to anyone looking for quality insurance and great customer service

Since I moved to Rockford 3 years ago Eve Whitaker has done an excellent job of helping me with my insurance needs every step of the way. She's helped me find the best insurance for my car, apartment, then home, and now engagement ring. She's always happy to answer any questions I have, and also provides comparison quotes. Her responses are very timely and professional. Overall, I'm very pleased with the service I've received from Spectrum.

I feel confident in Eve's knowledge of the industry and in her guidance to help me choose the proper products and services that are right for my needs.

Phil Thompson has been my agent for years! I love working with him, he's always happy to help

Thank-you does not even begin to express the appreciation that we have for all of the tireless efforts that Eve Whitaker put into solving our case. She was able to take what paperwork I had and she researched and made multiple phone calls over and over again to finally get our deductible back to us. When others said it couldn't be done...Eve proved that it could, with persistence and diligence. Thank-you, Eve, for your patience and drive and positive attitude. We'll be recommending you to all of our friends. Al and Jenna Soderberg

I have been a customer of Spectrum Insurance for quite a few years now (can't remember just how long) and was referred by a friend. I just wanted to let everyone know how WONDERFUL Eve Whitaker is and what an asset she is to Spectrum. Her customer service, dependability, expertise, accuracy and knowledge go above and beyond! I am so grateful to her for all her hard work. Kudos to Eve for her thoroughness and kindness! Eve is a pleasure to do business with and provides excellent customer service, second to none!

We selected the Spectrum team in early 2013. We have never personally met our account representatives (Bonnie/Nancy/Aimee) yet our commercial and health insurance needs have been met with above and beyond satisfaction. They are remarkably timely in e-responses and dissemination of information whenever we need it. And, they are a simple phone call away, with again the same remarkable service. What a tremendous benefit to have such a customer service oriented agency right at our fingertips. The service level does not go-unmatched or unappreciated. - Thank you all!!! - Gates Pro Cuts, Inc.

Spectrum Insurance Agency, Inc received a rating of 5.0 out of 5 based on 16 reviews on